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Hospitality Management Contracts

Lean On Us

We have extensive experience in the management of all hotel and serviced apartment categories. Our goal is to provide our clients (hotel owners & hotel investors) with a consistently high return on investment over time. By choosing one of our complete hotel management solutions, our dedicated team of hotel and finance professionals will assume control of the day to day operations of your hotel to achieve the best possible returns for you.

The hotel management team will report directly to PREM Hospitality and act on our instructions. We will manage and control the hotel’s marketing function and activities. Our systems and procedures will ensure that cost efficiency is maintained at all times. We will make recommendations in areas such as hotel branding, business model and business strategy. Hotel profitability will be maximised by regularly assessing your hotel’s performance through the use of PREM Hospitality’s customised reporting tools and by benchmarking your hotel’s performance against comparator properties.

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Operational Standards

Following our initial assessment of the business, we will work closely with the hotel team to provide clear direction and guidelines to drive the business forward. Key areas of focus include:

Standard Operating Procedures (SOPs) for all areas of the business
Customer Car
Mystery Shoppers
Property cleanliness and maintenance

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Human Resources

Due to a lack of time and resources, a busy hotel can often experience a lack of coherent HR policies and procedures, which in turn can expose an organisation to costly litigation and insurance claims.

With this in mind, PREM Hospitality’s experienced and qualified human resources department have developed a series of support services to manage the HR function.

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Specialised Hotel Accounting

Accurate and timely financial information is critical to the success of every hotel. Very often a hotel accounts team have a detailed understanding of the day to day performance of the property but lack the vital tools and techniques to be able to advise on emerging trends in the hotel’s performance.

In some cases the accounts function may be outsourced to a local accounting firm in an effort to reduce costs. While the outsourced accounting firm will provide information that meets statutory accounting requirements it may not be hotel industry specific and may lack the Key Performance Indicators (KPIs) that are needed in order to control the performance of the hotel.

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Health & Safety

We carefully analyse the hotel operation, addressing any issues that may have been neglected prior to our appointment. From the outset, we work towards full compliance with statutory obligations including:

Licensing
Insurance
Food hygiene
Fire detection systems
Health and safety
HR legislation

Risk Assessment and Risk Management

An effective risk control programme plays a vital role in providing a safe and secure environment for both guests and employees. It also helps identify weaknesses in daily operations, property maintenance and the security of your premises.

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IT Services

Information Technology has become a necessity for a successful business. The current day to day operations of your hotel or serviced apartments rely heavily on online systems which is why reliable and timely IT support is a must. Your property’s infrastructure needs to be built on sound platforms and administrated by a team of professionals. At PREM Hospitalty we offer a range of services, support and advice from experienced IT specialists who have been working in the hospitality industry for many years.

Our team are up to date with all the latest technologies and can share real hotel experiences with you, ensuring you choose adequate and suitable systems for all areas of IT from your point of sale to Wi-Fi system.

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Hotel Management Contracts