Operational Support
For Hotels & Serviced Apartments

Operational Support

Lean On Us

The hotel management team will report directly to PREM Hospitality and act on our instructions. We will manage and control the hotel’s marketing function and activities. Our systems and procedures will ensure that cost efficiency is maintained at all times. We will make recommendations in areas such as hotel branding, business model and business strategy.

Hotel profitability will be maximised by regularly assessing your hotel’s performance through the use of PREM Hospitality’s customised reporting tools and by benchmarking your hotel’s performance against comparator properties.

Following our initial business assessment, we will work closely with the hotel team to provide clear direction and guidelines to drive the business forward. Key areas of focus include:

  • Standard Operating Procedures (SOPs) for all areas of the business
  • Customer Care
  • Mystery Shoppers
  • Property cleanliness and maintenance

Health & Safety

We carefully analyse the hotel operation, addressing any issues that may have been neglected prior to our appointment. From the outset, we work towards full compliance with statutory obligations including:

  • Licensing
  • Insurance
  • Food hygiene
  • Fire detection systems
  • Health and safety
  • HR legislation

Risk Assessment & Risk Management

An effective risk control programme plays a vital role in providing a safe and secure environment for both guests and employees. It also helps identify weaknesses in daily operations, property maintenance and the security of your premises.